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21) According to a survey conducted by the American Management Association, most employers who administer tests to applicants are measuring ________.

A) job skills

B) aptitudes

C) psychological behaviors

D) interpersonal behaviors

E) ethical opinions

22) For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm's success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, Golden Creamery executives want to

standardize the hiring process by requiring all franchisees to use the same preemployment tests.

Which of the following supports the argument that Golden Creamery should use a certified psychologist to develop preemployment tests?

A) Golden Creamery needs to comply with all federal and state laws.

B) Golden Creamery competitors use psychologists for test development.

C) Golden Creamery strives to create a conscientious organizational culture.

D) Golden Creamery employees either work part-time or on flexible schedules.

E) Golden Creamery needs to ensure that tests are legally and ethically appropriate.

23) For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm's success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests.

Which of the following, if true, supports the argument that Golden Creamery should require franchise owners to use the firm's preemployment tests?

A) Hourly employees at Golden Creamery stores typically remain with the company long enough to be promoted to management positions.

B) Golden Creamery franchise owners pay an initial franchise fee and receive a percentage of sales royalties in return.

C) Annual turnover rates for hourly employees of Golden Creamery stores are three times the rate of comparable businesses.

D) Individuals interested in working at a Golden Creamery store can complete online applications on the firm's Web site.

E) Golden Creamery uses a series of videos to train new hires as well as a mentoring program that has proven successful in the past.

24) For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm's success depends upon the success of each franchise. In the past, each individual franchise owner determined the

best method for screening applicants. However, as the firm grows, Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests.

Which of the following questions is most relevant to Golden Creamery's decision to implement preemployment testing for all franchises?

A) Should Golden Creamery use internal or external sources for job candidates?

B) How will Golden Creamery ensure the confidentiality of an applicant's test results?

C) How does testing correlate with Golden Creamery's mission and vision statements?

D) What is the best way for Golden Creamery to recruit both hourly and salaried employees?

E) What is the role of testing in Golden Creamery's strategic performance management system?

25) ________ tests include assessments of general reasoning ability and of specific mental abilities like memory and inductive reasoning.

A) Motor ability

B) Personality

C) Achievement

D) Cognitive

E) Physical ability

26) Tests that measure a range of abilities including memory, vocabulary, verbal fluency, and numerical ability are called ________.

A) standardized tests

B) intelligence tests

C) achievement tests

D) personality tests

E) comprehensive tests

27) All of the following are measured by aptitude tests EXCEPT ________.

A) deductive reasoning

B) verbal comprehension

C) numerical ability

D) temperament

E) memory

28) As part of the selection process for a position at UPS, Jack has been asked to lift weights and jump rope. Which of the following is most likely being measured by UPS?

A) interpersonal skills

B) cognitive skills

C) physical abilities

D) achievements

E) interests

29) ________ tests measure finger dexterity, manual dexterity, and reaction time.

A) Motor ability

B) Personality

C) Achievement

D) Cognitive

E) Interest

30) All of the following are most likely assessed on personality tests EXCEPT ________.

A) introversion

B) reasoning

C) sensitivity

D) motivation

E) emotional stability

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