An Airline With Operations In San Diego California Must Staff Its Ticket Counter

An airline with operations in San Diego, California must staff its ticket counters inside the airport. Ticket attendants work six-hour shifts at the counter. The requirements for number of agents are a function of the numbers of people expected to pass through the airline’s ticket counters during various hours. The airline believes that the need for agents between the hours of 6 a.m. and 9 p.m. are as follows: 6a – 9a 9a – 12 n 12 n – 3p 3p – 6p 6p – 9p Ticket Agents Needed 12 20 16 24 12 The shifts are designated as Shifts A, B, C, and D, respectively. It is the policy of the airline that at least half of the agents will speak English as the first language. Further, at least one-quarter of the agents should be fully bilingual (English and Spanish). How many and what type of agents should be hired for each shift to meet the language and staffing requirements for the airline?

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