undertaken to create a unique product

A project is a temporary endeavor undertaken to create a unique product, service, or result.( Pmi 2017)

To manage projects with quality as a key objective requires the implementation of sound project management practices. (Anderson, 1992)

Quality in Project means a characteristics or attributes of the project which is defined during the planning stage, and while implementing the project constantly monitor and try to maintain those predefined attributes and characteristics (Patterson, 1983). 

the project quality focuses on to improve stakeholder’s satisfaction through continuous and incremental improvements, which means the project quality can only be achieved if the agreement upon with the stakeholders is set before work commences (PM4DEV 2014). 

 various tools and techniques to control the quality in your project.

  1. Cause and effect diagram:It is frequently used to find the root causes of the defects. Whether the main issues are from hardware or it is from the software. Whether the problem is from management or the problem is from skill set of the people. By analyzing these you can get the root cause of the defects, that’s why it is also known as root cause analysis. If you are managing a long term project you should use this quality tool at the utmost
  2.  Pareto Chart::It is based on the Joseph Juran’s 80/20 principle.  Pareto recommends that this tool can be very useful if you are getting many errors frequently. As a project manager you should detect an error which can resolve your maximum problems.
  3. Control Chart:
     It is not possible to standardize the sizes, weights of the deliverables. Instead you can decide your upper limit and lower limit of acceptance. That upper and lower control limit is decided by project manager and other stakeholders. If the variables are within the limit, the project will be treated ‘in control’. There is a line in the middle of the control chart which is known as ‘mean’. It represents the middle of the range of an acceptable variation. If seven variables are found in one side of the mean, it is known as rule of seven and the project will be treated as ‘out of control’. There is also upper and lower specification limit which are decided by the end customers only.

  4. Scatter Diagram: 
    It is like trying to trace the relation between two variables. Like due to one defect another defect is created maintaining a relationship. Apart from the above-mentioned tools there are some other tools available that can be used as a quality tool like statistical sampling. It is frequently used when you are working on a bulk volume where time does not permit you to cross check each and every deliverables. To save money on your project and time consuming on your project, you picked randomly few deliverables and check the quality of those deliverables. If it is up to the mark, the entire lot could be delivered.
  5. Flowchart:
    It shows how the systems or processes flow from beginning to end and how are they related to each other. Through it you can assess a particular process and analyze the potential quality problems. It is an important tool to be used in so many project management activities.
  6. Histogram:
    It is a graphical representation showing a visual impression of the distribution of data. It displays data in the form of bars and columns. It shows what problems are in your project.

    Run Chart: 
    It shows the trends of variations. If you need to assess the variable you need to check your progress chart. You have to see the patterns of the variations.( dwevedi, 2012)

The Project Management Institute defines quality as ―the degree to which a set of inherent characteristics fulfill requirements.‖

the ‗Iron Triangle‘ places cost, time and quality at the center of project success. The Iron Triangle was originally conceived as a framework to enable project managers to evaluate and balance the competing demands of cost, time and quality within their projects. Centre to the concept of the Iron Triangle is the mutual dependency between the three constraints: increasing quality will increase the amount of time needed, which also will lead to an increase in cost. A tight time schedule could lead to a decrease in quality and subsequent increase in cost.

In times of cost control and cost cutting, the answer to quality improvementcan be an unwise ―can‘t afford that.‖ But improve the quality of a process, can reduce the defects that result from that process. While the new process may be more expensive— it may be less expensive, too — the resulting reduction ofdefects is something that pays back over and over.


Anderson, S. D. (1992). Project quality and project managers. International Journal of Project Management10(3), 138-144.

Patterson, J. L. (1983). Quality management: the project managers [sic] perspective. Project Management Quarterly, 14(1), 33–38

  • Dwevedi, P. (2012). Ishikawa’s seven basic tools of quality | Project Management – Simplilearn. Retrieved 5 November 2020, from https://www.simplilearn.com/basic-tools-of-quality-article
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